Discovery call: coffee service for a design studio

Resumé

AI på telefonen · offline

Overblik

Alle deltagere

• MarcoAccount manager55 % af tiden
• ElenaOffice manager45 % af tiden

Decisions

• Marco sends a written offer with the 1- and 2-year options and a two-week trial. 04:09›
• Follow-up call with Paul next Tuesday afternoon. 04:48›

Open topics

• Contract length: the studio may move out of the building. 03:06›
• The one-year price is above budget. 03:34›

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Hovedpunkter

1. About 120 coffees a day for 40 people on one capsule machine: queues, cost and plastic waste. 00:32›00:50›01:04›
2. Half the team drinks oat milk: the larger model works with plant milk. 01:36›01:46›
3. Budget about 300 €/month: 2 years ≈ 280 €, 1 year ≈ 320 €. 02:32›02:45›03:20›
4. The director, Paul, signs anything longer than a year; a two-week trial would help. 03:34›03:51›04:00›

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Opgaver

3 opgaver

• Send the written offer with both options and the trial

  Marcoby Friday04:09›

• Add a waste estimate compared with capsules

  Marcoby Friday04:38›

• Send the invitation for the call with Paul

  ElenaTuesday04:48›

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Kapitler

5 kapitler

1. 00:00Introduction and consent00:32
2. 00:32How it works today00:44
3. 01:16Proposal: bean-to-cup and milk01:16
4. 02:32Budget and contract length01:19
5. 03:51Trial and next steps01:17

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Transskription

1. 00:00

   MarcoAccount manager

   Hi Elena, it's Marco. Before we start: I'm recording this call so I don't miss anything. Is that all right?

2. 00:12

   ElenaOffice manager

   Sure, no problem.

3. 00:16

   MarcoAccount manager

   Thanks. You mentioned in your email that you're looking at coffee for the office. How does it work today?

4. 00:32

   ElenaOffice manager

   We have one capsule machine for forty people. There's a queue every morning and the capsules are expensive.

5. 00:50

   And honestly, the plastic waste bothers the team.

6. 00:58

   MarcoAccount manager

   How many coffees a day, roughly?

7. 01:04

   ElenaOffice manager

   We counted last week: around a hundred and twenty on a normal day.

8. 01:16

   MarcoAccount manager

   At that volume a bean-to-cup machine makes more sense: fresh beans, no capsules, and the grounds can be composted.

9. 01:36

   ElenaOffice manager

   What about milk? Half the team drinks oat milk.

10. 01:46

    MarcoAccount manager

    Our larger model has a milk system that works with plant milk; you just rinse it at the end of the day.

11. 02:04

    ElenaOffice manager

    Who looks after it? We don't have anyone to clean machines.

12. 02:15

    MarcoAccount manager

    The daily rinse is automatic, and a technician comes once a month for maintenance, included in the service.

13. 02:32

    ElenaOffice manager

    And the price? Our budget for this is about three hundred euros a month.

14. 02:45

    MarcoAccount manager

    For your volume, machine, maintenance and beans come to around two hundred and eighty a month on a two-year contract.

15. 03:06

    ElenaOffice manager

    Two years is long for us. We're not sure we'll stay in this building.

16. 03:20

    MarcoAccount manager

    Understood. We also offer one year, a bit more expensive: about three hundred and twenty.

17. 03:34

    ElenaOffice manager

    That's above budget. I'd need to check with Paul, our director. He signs anything longer than a year.

18. 03:51

    MarcoAccount manager

    Of course. Would a two-week trial help him decide?

19. 04:00

    ElenaOffice manager

    Yes, that would help a lot. The team would love to try it.

20. 04:09

    MarcoAccount manager

    Then I'll send you a written offer with both options and the trial by Friday.

21. 04:24

    ElenaOffice manager

    Great. Could you include how much waste it saves compared with capsules? Paul will ask.

22. 04:38

    MarcoAccount manager

    I'll add an estimate. When could we talk again, with Paul?

23. 04:48

    ElenaOffice manager

    Next Tuesday afternoon works. I'll send an invitation.

24. 04:58

    MarcoAccount manager

    Perfect. Thanks, Elena. Talk on Tuesday.