Chapter 8 · 1B Talk guide
Troubleshooting: common problems and their solutions
Most problems come from an expired invitation or from the connection with the anchor. Find the message you see below; the texts in bold are the ones in the app.
Connection with the anchor
The card at the bottom of the channel list tells you how you are connected: Anchor · local network at the office, or encrypted over the Internet when your company has set it up. With No connection, keep writing: Your messages will be sent when it is back.
Where your data is
Everything you see is kept encrypted on your computer and on the anchor of your company. The folder is shown in Settings › About › Data folder. 1B Talk has no telemetry.
Problems and solutions
«That code is not valid or has expired»
That code is not valid or has expired. Ask for a new one. Codes work only once and for a limited time: ask your admin for a new invitation.
«The anchor does not answer there»
Check that the computer with the anchor is on and on the same network, and write the address your admin gave you. When your company uses 1B Talk from outside the office, the anchor must be reachable from the Internet: ask your admin.
«Waiting for the key of this channel»
Each conversation has its own key, which arrives from a member who already has it. Waiting for the key of this channel: it arrives when another member is connected. On a computer you just added, open 1B Talk on your other device for a moment.
«This computer was removed»
An admin removed this computer from the company. Ask an admin for a new code, then use Leave and join again….
There is no 1B Talk icon next to the clock (Linux)
Your desktop needs libayatana-appindicator for the tray icon. Until it's installed, closing the window minimizes 1B Talk so it keeps receiving messages and notifications.
«Your company anchor has to be updated»
Some features need a recent anchor. Whoever looks after the anchor of your company has to update it; your messages are not affected.
The update could not be installed
1B Talk shows the command to run in a terminal, or Open download page so you can install the new version over the current one. Your messages stay as they are.
For 1B Talk 0.3.10 on Windows and Linux.