Chapter 9 · Guide · 1B Pass
Common problems and solutions
When something fails, 1B Pass tells you what happened. These are the most common cases and what to do.
Problems and solutions
I forgot my master password
On the lock screen, tap Forgot password?, type the recovery key from your emergency kit and choose a new master password. Dashes and spaces are optional.
I lost both the master password and the recovery key
Then nobody can open that vault: there is no back door, not even for us. If you have a backup and remember the master password it had, restore it. Otherwise you'll have to start again with a new vault (Settings › Delete vault needs the password; uninstalling the app also erases it).
“Too many wrong PINs: PIN unlock was turned off. Use your master password.”
After 5 wrong PINs, 1B Pass turns the PIN off for safety. Unlock with the master password and turn it on again in Settings › Security › PIN unlock.
“Your fingerprints changed, so biometric unlock was turned off. Unlock with your master password and turn it on again.”
Android invalidates the key when a new fingerprint is added to the phone. Unlock with the master password and turn on Biometric unlock again.
1B Pass doesn't appear in Chrome
Check that 1B Pass is the autofill service (Settings › Autofill) and, in Chrome, choose Settings › Autofill services › “Autofill using another service”. Chrome restarts; then tap the field again.
My login isn't suggested for an app or a site
Use Search 1B Pass and leave Remember for … ticked, or add the app or the address to the item under Websites and apps. In apps, only the app saved in the item matches; addresses match only in browsers and only on the same domain.
“This file could not be read” or “No items found in this file”
Choose the CSV exactly as your manager exported it (not opened and saved again in a spreadsheet) and check that it has a header row. If your manager isn't on the list, any CSV with columns such as name, url, username and password works.
“This is not a 1B Pass backup, or it is damaged”
Choose the .1bpass file itself, not a CSV, a PDF or a compressed file. If it was copied through a cloud app, download it again: an incomplete copy can't be opened.
“The vault file is damaged or has been tampered with. Restore a backup.”
1B Pass refuses to open a vault file that has been altered or damaged. Restore your latest backup (Restore from a backup or Settings › Restore from backup), or connect again to your sync folder.
“1B Pass can't open the folder. The app that manages it may be signed out, or the folder was moved or deleted. Choose it again.”
Open the app that manages the folder (Drive, Dropbox…) and check that you are signed in, then choose the folder again with Change folder.
“This folder contains a different 1B Pass vault.”
You chose a folder used by another vault. Choose the right folder, or tap Connect to that vault if you want this device to use that vault.
How do I move 1B Pass to a new phone?
Make a backup (Export encrypted backup) or turn on folder sync on the old phone. On the new one, tap Restore from a backup or I use 1B Pass on another device. Then turn on fingerprint, PIN and autofill again: they belong to each phone. Uninstalling 1B Pass erases the vault from that phone, so make the backup first.
Why are my screenshots of 1B Pass black?
It's on purpose: 1B Pass blocks screenshots and screen recording so that no other app can capture your passwords.
Does 1B Pass need Internet? Where are my passwords?
It doesn't, and it can't connect at all. Your passwords are only in the encrypted vault on your phone, and in the backups and sync folder you choose.
Written for 1B Pass 1.1 on Android 11 or later, with real screenshots and example data.